Ever since coming back from Hanoi, March had been pretty eventful. Ups and downs, disappointments and hope. It's this kind of time when it seems nothing seems to be going well, yet it seems there's hope that things will take a turn for the better. Lot's of new things happening around me too.
Got my first bunch of credit cards. Citibank. It's so easy to get them, instant issuance at vivocity branch. Quite cool actually, and I got 3 cards at one go. Aside from the M1 card which I know I'm going to use it to pay bills, I'm still confused when to use the rewards card and when to use the dividend card. Anyone with advice?
I got a new TO this week. There had been quite a few staff who came in after me, but this time I feel like I've been in TM for a while. Perhaps cos he'll be working with me, and suddenly I feel like a senior. Hahaha. Not really sure who to distribute the workload around in future. For now, its me and my buddy going through almost everything together, but 3 guys going thru the same thing together seems redundant. That means i'll need to find a new way to redistribute the workload once his honeymoon period is over.
I believe we had a roadkill today while doing our site check. It was an unfortunate incident involving a very reckless animal. I wanted to go back to take a look, but my buddy avoid the route. I just hope this is not a bad omen, the last time I saw a road kill, I flunk my O'lvls.
One of my abilities I seemed to have developed is to be able to see from different angles. Sometimes it's helpful, sometimes it's just bothersome. There isnt always time to share with friends. So this is where I vent. Simple as that. Just for sharing. Don't take it to heart!!
Wednesday, March 23, 2011
Thursday, March 03, 2011
Sapa Twist & DBS vs UOB
After spending 8 hours on the train, I've arrived at Sapa. It's nice and cool, the weather is just wonderful.Totally reminds me of the weather back in yellowstone. Cold, foggy, snow-like raindrops. The hotel i'm staying at also reminds me of the hotels in yellowstone. Very wooden but not as classy.
An unfortunate event occur today during the first part of my hike into the native villages. My wallet was stolen, the side pocket where I kept my wallet was open when I was trying to get money to pay for lunch. I was really annoyed with myself then. However I tried to convince myself that it was probably left at the hotel and there was still chance of finding it. Nope!! no such luck, it was not there and the wallet was gone. Luckily this was my holiday wallet, only 2 card and some money inside. Good thing I still have some spare USD to spend, so things were not too bad.
What I really want to comment about was the difference in service level for DBS and UOB. So yah those were the 2 cards that went missing along with the wallet.
First I called DBS, after verifying my IC number, the service person agreed that the card would be suspended immediately. When she asked me if I wanted to be given a replacement, I said yes. It was a new card, just issued not long ago. She went on to ask several other questions to verify my identity, most of which I couldnt remember at hand. She asked for things like if my account was a salary payable acc, wat were the details of my last transaction, acc no. and even i had any giro arrangements for this acc. But WTH!! I just lost my card, I want a replacement sent to my home address, how much security do you need for that?? The bank records have my address, i'm not going to tell them to send to some 3rd party location.. simply duhzZ.. I told the person I was overseas so I did not have access to all tha tinformation she needs. So I had to solve the situation myself by telling her that i'll call DBS again when I get back to Sg to get a replacement card. The best part was that checked with her if any transaction was made in the past few hrs. She told me she could not reveal anything. she still doesnt believe that i'm who I am! wth!!
In contrast, UOB had much better customer service and verification were so much easier. Just full IC number, credit limit, and when I answered my limit slightly off, she followed abt asking my current employer, which i answered correctly. That was it and they suspended the card and asked me if I needed a card couriered to where I am. How nice? They even informed me that my card has been unused in the past 24hrs so that i could have a piece of mind. The level of service is so very different.
I'm so disappointed with our local homegrown DBS. It's time to relook into useless and pointless procedures. Thanks to the customer service of DBS, I have struck off 1 bank from my choice of credit card banks to look at for my application.
An unfortunate event occur today during the first part of my hike into the native villages. My wallet was stolen, the side pocket where I kept my wallet was open when I was trying to get money to pay for lunch. I was really annoyed with myself then. However I tried to convince myself that it was probably left at the hotel and there was still chance of finding it. Nope!! no such luck, it was not there and the wallet was gone. Luckily this was my holiday wallet, only 2 card and some money inside. Good thing I still have some spare USD to spend, so things were not too bad.
What I really want to comment about was the difference in service level for DBS and UOB. So yah those were the 2 cards that went missing along with the wallet.
First I called DBS, after verifying my IC number, the service person agreed that the card would be suspended immediately. When she asked me if I wanted to be given a replacement, I said yes. It was a new card, just issued not long ago. She went on to ask several other questions to verify my identity, most of which I couldnt remember at hand. She asked for things like if my account was a salary payable acc, wat were the details of my last transaction, acc no. and even i had any giro arrangements for this acc. But WTH!! I just lost my card, I want a replacement sent to my home address, how much security do you need for that?? The bank records have my address, i'm not going to tell them to send to some 3rd party location.. simply duhzZ.. I told the person I was overseas so I did not have access to all tha tinformation she needs. So I had to solve the situation myself by telling her that i'll call DBS again when I get back to Sg to get a replacement card. The best part was that checked with her if any transaction was made in the past few hrs. She told me she could not reveal anything. she still doesnt believe that i'm who I am! wth!!
In contrast, UOB had much better customer service and verification were so much easier. Just full IC number, credit limit, and when I answered my limit slightly off, she followed abt asking my current employer, which i answered correctly. That was it and they suspended the card and asked me if I needed a card couriered to where I am. How nice? They even informed me that my card has been unused in the past 24hrs so that i could have a piece of mind. The level of service is so very different.
I'm so disappointed with our local homegrown DBS. It's time to relook into useless and pointless procedures. Thanks to the customer service of DBS, I have struck off 1 bank from my choice of credit card banks to look at for my application.
Wednesday, March 02, 2011
Still in Hanoi
I'm still here in Hanoi. I'm enjoying it. I'm staying in a hotel with impeccable service. They are so proactive, i felt scared. It's too much for a singaporean. The westerners simply loved it. The amazing thing is that they seem to provide the same level of service even though we are asians who are often known for not being able to reciprocate the same sort gratefulness the westerners are able to provide.
Hanoi is fast-paced, yet there's a zen feeling about it. You can feel that sense when you cross the roads here. Traffic lights basically have no meaning for the people and the motorists here. no one cares cos no one needs them. people cross wherever they want and whenever they want. Here's the zen magic, the pedestrians never ever turn to look at the traffic, and the vehicles will always seem to weave around the pedestrian without even losing a beat. How amazing is that? You will not know the feeling until you try it. There is order in chaos. I have not see any accident between the vehicle and the pedestrian over the past few days and the roads are super super packed.
The food here is great. Lots of veges, lots of mint and basil in everything. That's probably the reason why I don't see any rounded bodies around me. Probably also the fact that the average annual wage is 7-800USD. I'm sure there's also an elite rich class here. It's just that i'm not in the right city to see them, not that I care to see them. The pho (noodles) and the banh xeo (rice paper wraps) are some of the stuff that we liked here. Yummy Yummy.. Food is quite cheap here, but I believe it's still inflated due to the tourist attraction.
Loads of places have internet access, and i'm typing on a hotel provided IBM thinkpad right now!! Another fantastic service from the hotel. hahaa. But somehow, facebook is being blocked here. No way I could load the page. interesting.
I'll be off to another part of Vietnam tml evening. Sapa valley, a place where we are going to meet up with the local tribes and probably live among them for a while. Looking forward to it. :)
Hanoi is fast-paced, yet there's a zen feeling about it. You can feel that sense when you cross the roads here. Traffic lights basically have no meaning for the people and the motorists here. no one cares cos no one needs them. people cross wherever they want and whenever they want. Here's the zen magic, the pedestrians never ever turn to look at the traffic, and the vehicles will always seem to weave around the pedestrian without even losing a beat. How amazing is that? You will not know the feeling until you try it. There is order in chaos. I have not see any accident between the vehicle and the pedestrian over the past few days and the roads are super super packed.
The food here is great. Lots of veges, lots of mint and basil in everything. That's probably the reason why I don't see any rounded bodies around me. Probably also the fact that the average annual wage is 7-800USD. I'm sure there's also an elite rich class here. It's just that i'm not in the right city to see them, not that I care to see them. The pho (noodles) and the banh xeo (rice paper wraps) are some of the stuff that we liked here. Yummy Yummy.. Food is quite cheap here, but I believe it's still inflated due to the tourist attraction.
Loads of places have internet access, and i'm typing on a hotel provided IBM thinkpad right now!! Another fantastic service from the hotel. hahaa. But somehow, facebook is being blocked here. No way I could load the page. interesting.
I'll be off to another part of Vietnam tml evening. Sapa valley, a place where we are going to meet up with the local tribes and probably live among them for a while. Looking forward to it. :)
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