After spending 8 hours on the train, I've arrived at Sapa. It's nice and cool, the weather is just wonderful.Totally reminds me of the weather back in yellowstone. Cold, foggy, snow-like raindrops. The hotel i'm staying at also reminds me of the hotels in yellowstone. Very wooden but not as classy.
An unfortunate event occur today during the first part of my hike into the native villages. My wallet was stolen, the side pocket where I kept my wallet was open when I was trying to get money to pay for lunch. I was really annoyed with myself then. However I tried to convince myself that it was probably left at the hotel and there was still chance of finding it. Nope!! no such luck, it was not there and the wallet was gone. Luckily this was my holiday wallet, only 2 card and some money inside. Good thing I still have some spare USD to spend, so things were not too bad.
What I really want to comment about was the difference in service level for DBS and UOB. So yah those were the 2 cards that went missing along with the wallet.
First I called DBS, after verifying my IC number, the service person agreed that the card would be suspended immediately. When she asked me if I wanted to be given a replacement, I said yes. It was a new card, just issued not long ago. She went on to ask several other questions to verify my identity, most of which I couldnt remember at hand. She asked for things like if my account was a salary payable acc, wat were the details of my last transaction, acc no. and even i had any giro arrangements for this acc. But WTH!! I just lost my card, I want a replacement sent to my home address, how much security do you need for that?? The bank records have my address, i'm not going to tell them to send to some 3rd party location.. simply duhzZ.. I told the person I was overseas so I did not have access to all tha tinformation she needs. So I had to solve the situation myself by telling her that i'll call DBS again when I get back to Sg to get a replacement card. The best part was that checked with her if any transaction was made in the past few hrs. She told me she could not reveal anything. she still doesnt believe that i'm who I am! wth!!
In contrast, UOB had much better customer service and verification were so much easier. Just full IC number, credit limit, and when I answered my limit slightly off, she followed abt asking my current employer, which i answered correctly. That was it and they suspended the card and asked me if I needed a card couriered to where I am. How nice? They even informed me that my card has been unused in the past 24hrs so that i could have a piece of mind. The level of service is so very different.
I'm so disappointed with our local homegrown DBS. It's time to relook into useless and pointless procedures. Thanks to the customer service of DBS, I have struck off 1 bank from my choice of credit card banks to look at for my application.
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